Business Today

business-today-logo
SUBSCRIPTION
ADVERTISE
Menu
  • Home
  • Issues
    • 1996 to 1999
      • 1996
        • May 1996
        • June 1996
        • July 1996
        • August 1996
        • September 1996
        • October 1996
        • November 1996
        • December 1996
      • 1997
        • January 1997
        • FEBRUARY 1997
        • March 1997
        • April 1997
        • May 1997
        • June 1997
        • July 1997
        • August 1997
        • September 1997
        • October 1997
        • November 1997
        • December 1997
    • 2000 to 2009
      • 2006
        • January 2006
        • February 2006
        • March 2006
        • April 2006
        • May 2006
        • June 2006
        • July 2006
        • August 2006
        • September 2006
        • October 2006
        • November 2006
        • December 2006
      • 2007
        • January 2007
        • February 2007
        • March 2007
        • April 2007
        • May 2007
        • July 2007
        • June 2007
        • August 2007
        • September 2007
        • October 2007
        • November 2007
        • December 2007
      • 2008
        • January 2008
        • February 2008
        • March 2008
        • May 2008
        • April 2008
        • June 2008
        • July 2008
        • August 2008
        • September 2008
        • November 2008
        • October 2008
        • December 2008
      • 2009
        • January 2009
        • February 2009
        • March 2009
        • April 2009
        • May 2009
        • June 2009
        • July 2009
        • August 2009
        • September 2009
        • October 2009
        • November 2009
        • December 2009
    • 2010 to 2019
      • 2010
        • January 2010
        • February 2010
        • March 2010
        • April 2010
        • May 2010
        • June 2010
        • July 2010
        • August 2010
        • September 2010
        • October 2010
        • November 2010
        • December 2010
      • 2011
        • January 2011
        • February 2011
        • March 2011
        • April 2011
        • May 2011
        • June 2011
        • July 2011
        • August 2011
        • September 2011
        • October 2011
        • November 2011
        • December 2011
      • 2012
        • January 2012
        • February 2012
        • March 2012
        • April 2012
        • May 2012
        • June 2012
        • July 2012
        • August 2012
        • September 2012
        • October 2012
        • November 2012
        • December 2012
      • 2013
        • January 2013
        • February 2013
        • March 2013
        • April 2013
        • May 2013
        • June 2013
        • July 2013
        • August 2013
        • September 2013
        • October 2013
        • November 2013
        • December 2013
      • 2014
        • January 2014
        • February 2014
        • March 2014
        • April 2014
        • May 2014
        • June 2014
        • July 2014
        • August 2014
        • September 2014
        • October 2014
        • November 2014
        • December 2014
      • 2015
        • January 2015
        • February 2015
        • March 2015
        • April 2015
        • May 2015
        • June 2015
        • July 2015
        • August 2015
        • September 2015
        • October 2015
        • November 2015
        • December 2015
      • 2016
        • January 2016
        • February 2016
        • March 2016
        • April 2016
        • May 2016
        • June 2016
        • July 2016
        • August 2016
        • September 2016
        • October 2016
        • November 2016
        • December 2016
      • 2017
        • January 2017
        • February 2017
        • March 2017
        • April 2017
        • May 2017
        • June 2017
        • July 2017
        • August 2017
        • September 2017
        • October 2017
        • November 2017
        • December 2017
      • 2018
        • January 2018
        • February 2018
        • March 2018
        • April 2018
        • May 2018
        • August 2018
        • June 2018
        • July 2018
        • September 2018
        • October 2018
        • November 2018
        • December 2018
      • 2019
        • January 2019
        • February 2019
        • March 2019
        • April 2019
        • May 2019
        • June 2019
        • July 2019
        • August 2019
        • September 2019
        • October 2019
        • November 2019
        • December 2019
    • 2020 to 2025
      • 2020
        • January 2020
        • February 2020
        • March 2020
        • April 2020
        • May 2020
        • June 2020
        • July 2020
        • August 2020
        • September 2020
        • October 2020
        • November 2020
        • December 2020
      • 2021
        • September 2021
        • October 2021
      • 2022
        • January 2022
        • February 2022
        • March 2022
        • April 2022
        • May 2022
        • June 2022
        • July 2022
        • August 2022
        • September 2022
        • October 2022
        • December 2022
      • 2023
        • January 2023
        • February 2023
        • March 2023
        • April 2023
        • May 2023
        • June 2023
        • July 2023
        • August 2023
        • September 2023
        • October 2023
        • November 2023
        • December 2023
      • 2024
        • January 2024
        • February 2024
        • March 2024
        • April 2024
        • May 2024
        • June 2024
        • July 2024
        • August 2024
        • September 2024
        • October 2024
        • November 2024
        • December 2024
      • 2025
        • January 2025
        • February 2025
        • March 2025
        • April 2025
        • May 2025
        • June 2025
  • About Us
  • BT Awards
    • BT Top 40
      • Business Today Top 40 2021 – 2022
    • BT Top 30
      • Business Today Top 30 2015 – 2016
      • Business Today Top 30 2016 – 2017
      • Business Today Top 30 2017 – 2018
      • Business Today Top 30 2018 – 2019
    • BT Top 25
      • Business Today Top 25 2011 – 2012
      • Business Today Top 25 2012 – 2013
      • Business Today Top 25 2013 – 2014
      • Business Today Top 25 2014 – 2015
    • BT Top 20
      • Business Today Top 20 2009 – 2010
      • Business Today Top 20 2010 – 2011
    • BT Top 10
      • Business Today Top 10 2008 – 2009
      • Business Today Top 10 2007 – 2008
      • Business Today Top 10 2006 – 2007
      • Business Today Top 10 2005 – 2006
      • Business Today Top 10 2003 – 2004
      • Business Today Top 10 2000 – 2001
      • Business Today Top 10 1999 – 2000
      • Business Today Top 10 1997 – 1998
      • Business Today Top 10 1996 – 1997
      • Business Today Top 10 1995 – 1996
  • For Digital Subscription
Facebook Instagram
business-today-logo
Menu
  • Home
  • Issues
    • 1996 to 1999
      • 1996
        • May 1996
        • June 1996
        • July 1996
        • August 1996
        • September 1996
        • October 1996
        • November 1996
        • December 1996
      • 1997
        • January 1997
        • FEBRUARY 1997
        • March 1997
        • April 1997
        • May 1997
        • June 1997
        • July 1997
        • August 1997
        • September 1997
        • October 1997
        • November 1997
        • December 1997
    • 2000 to 2009
      • 2006
        • January 2006
        • February 2006
        • March 2006
        • April 2006
        • May 2006
        • June 2006
        • July 2006
        • August 2006
        • September 2006
        • October 2006
        • November 2006
        • December 2006
      • 2007
        • January 2007
        • February 2007
        • March 2007
        • April 2007
        • May 2007
        • July 2007
        • June 2007
        • August 2007
        • September 2007
        • October 2007
        • November 2007
        • December 2007
      • 2008
        • January 2008
        • February 2008
        • March 2008
        • May 2008
        • April 2008
        • June 2008
        • July 2008
        • August 2008
        • September 2008
        • November 2008
        • October 2008
        • December 2008
      • 2009
        • January 2009
        • February 2009
        • March 2009
        • April 2009
        • May 2009
        • June 2009
        • July 2009
        • August 2009
        • September 2009
        • October 2009
        • November 2009
        • December 2009
    • 2010 to 2019
      • 2010
        • January 2010
        • February 2010
        • March 2010
        • April 2010
        • May 2010
        • June 2010
        • July 2010
        • August 2010
        • September 2010
        • October 2010
        • November 2010
        • December 2010
      • 2011
        • January 2011
        • February 2011
        • March 2011
        • April 2011
        • May 2011
        • June 2011
        • July 2011
        • August 2011
        • September 2011
        • October 2011
        • November 2011
        • December 2011
      • 2012
        • January 2012
        • February 2012
        • March 2012
        • April 2012
        • May 2012
        • June 2012
        • July 2012
        • August 2012
        • September 2012
        • October 2012
        • November 2012
        • December 2012
      • 2013
        • January 2013
        • February 2013
        • March 2013
        • April 2013
        • May 2013
        • June 2013
        • July 2013
        • August 2013
        • September 2013
        • October 2013
        • November 2013
        • December 2013
      • 2014
        • January 2014
        • February 2014
        • March 2014
        • April 2014
        • May 2014
        • June 2014
        • July 2014
        • August 2014
        • September 2014
        • October 2014
        • November 2014
        • December 2014
      • 2015
        • January 2015
        • February 2015
        • March 2015
        • April 2015
        • May 2015
        • June 2015
        • July 2015
        • August 2015
        • September 2015
        • October 2015
        • November 2015
        • December 2015
      • 2016
        • January 2016
        • February 2016
        • March 2016
        • April 2016
        • May 2016
        • June 2016
        • July 2016
        • August 2016
        • September 2016
        • October 2016
        • November 2016
        • December 2016
      • 2017
        • January 2017
        • February 2017
        • March 2017
        • April 2017
        • May 2017
        • June 2017
        • July 2017
        • August 2017
        • September 2017
        • October 2017
        • November 2017
        • December 2017
      • 2018
        • January 2018
        • February 2018
        • March 2018
        • April 2018
        • May 2018
        • August 2018
        • June 2018
        • July 2018
        • September 2018
        • October 2018
        • November 2018
        • December 2018
      • 2019
        • January 2019
        • February 2019
        • March 2019
        • April 2019
        • May 2019
        • June 2019
        • July 2019
        • August 2019
        • September 2019
        • October 2019
        • November 2019
        • December 2019
    • 2020 to 2025
      • 2020
        • January 2020
        • February 2020
        • March 2020
        • April 2020
        • May 2020
        • June 2020
        • July 2020
        • August 2020
        • September 2020
        • October 2020
        • November 2020
        • December 2020
      • 2021
        • September 2021
        • October 2021
      • 2022
        • January 2022
        • February 2022
        • March 2022
        • April 2022
        • May 2022
        • June 2022
        • July 2022
        • August 2022
        • September 2022
        • October 2022
        • December 2022
      • 2023
        • January 2023
        • February 2023
        • March 2023
        • April 2023
        • May 2023
        • June 2023
        • July 2023
        • August 2023
        • September 2023
        • October 2023
        • November 2023
        • December 2023
      • 2024
        • January 2024
        • February 2024
        • March 2024
        • April 2024
        • May 2024
        • June 2024
        • July 2024
        • August 2024
        • September 2024
        • October 2024
        • November 2024
        • December 2024
      • 2025
        • January 2025
        • February 2025
        • March 2025
        • April 2025
        • May 2025
        • June 2025
  • About Us
  • BT Awards
    • BT Top 40
      • Business Today Top 40 2021 – 2022
    • BT Top 30
      • Business Today Top 30 2015 – 2016
      • Business Today Top 30 2016 – 2017
      • Business Today Top 30 2017 – 2018
      • Business Today Top 30 2018 – 2019
    • BT Top 25
      • Business Today Top 25 2011 – 2012
      • Business Today Top 25 2012 – 2013
      • Business Today Top 25 2013 – 2014
      • Business Today Top 25 2014 – 2015
    • BT Top 20
      • Business Today Top 20 2009 – 2010
      • Business Today Top 20 2010 – 2011
    • BT Top 10
      • Business Today Top 10 2008 – 2009
      • Business Today Top 10 2007 – 2008
      • Business Today Top 10 2006 – 2007
      • Business Today Top 10 2005 – 2006
      • Business Today Top 10 2003 – 2004
      • Business Today Top 10 2000 – 2001
      • Business Today Top 10 1999 – 2000
      • Business Today Top 10 1997 – 1998
      • Business Today Top 10 1996 – 1997
      • Business Today Top 10 1995 – 1996
  • For Digital Subscription
business-today-logo
Menu
  • Home
  • Issues
    • 1996 to 1999
      • 1996
        • May 1996
        • June 1996
        • July 1996
        • August 1996
        • September 1996
        • October 1996
        • November 1996
        • December 1996
      • 1997
        • January 1997
        • FEBRUARY 1997
        • March 1997
        • April 1997
        • May 1997
        • June 1997
        • July 1997
        • August 1997
        • September 1997
        • October 1997
        • November 1997
        • December 1997
    • 2000 to 2009
      • 2006
        • January 2006
        • February 2006
        • March 2006
        • April 2006
        • May 2006
        • June 2006
        • July 2006
        • August 2006
        • September 2006
        • October 2006
        • November 2006
        • December 2006
      • 2007
        • January 2007
        • February 2007
        • March 2007
        • April 2007
        • May 2007
        • July 2007
        • June 2007
        • August 2007
        • September 2007
        • October 2007
        • November 2007
        • December 2007
      • 2008
        • January 2008
        • February 2008
        • March 2008
        • May 2008
        • April 2008
        • June 2008
        • July 2008
        • August 2008
        • September 2008
        • November 2008
        • October 2008
        • December 2008
      • 2009
        • January 2009
        • February 2009
        • March 2009
        • April 2009
        • May 2009
        • June 2009
        • July 2009
        • August 2009
        • September 2009
        • October 2009
        • November 2009
        • December 2009
    • 2010 to 2019
      • 2010
        • January 2010
        • February 2010
        • March 2010
        • April 2010
        • May 2010
        • June 2010
        • July 2010
        • August 2010
        • September 2010
        • October 2010
        • November 2010
        • December 2010
      • 2011
        • January 2011
        • February 2011
        • March 2011
        • April 2011
        • May 2011
        • June 2011
        • July 2011
        • August 2011
        • September 2011
        • October 2011
        • November 2011
        • December 2011
      • 2012
        • January 2012
        • February 2012
        • March 2012
        • April 2012
        • May 2012
        • June 2012
        • July 2012
        • August 2012
        • September 2012
        • October 2012
        • November 2012
        • December 2012
      • 2013
        • January 2013
        • February 2013
        • March 2013
        • April 2013
        • May 2013
        • June 2013
        • July 2013
        • August 2013
        • September 2013
        • October 2013
        • November 2013
        • December 2013
      • 2014
        • January 2014
        • February 2014
        • March 2014
        • April 2014
        • May 2014
        • June 2014
        • July 2014
        • August 2014
        • September 2014
        • October 2014
        • November 2014
        • December 2014
      • 2015
        • January 2015
        • February 2015
        • March 2015
        • April 2015
        • May 2015
        • June 2015
        • July 2015
        • August 2015
        • September 2015
        • October 2015
        • November 2015
        • December 2015
      • 2016
        • January 2016
        • February 2016
        • March 2016
        • April 2016
        • May 2016
        • June 2016
        • July 2016
        • August 2016
        • September 2016
        • October 2016
        • November 2016
        • December 2016
      • 2017
        • January 2017
        • February 2017
        • March 2017
        • April 2017
        • May 2017
        • June 2017
        • July 2017
        • August 2017
        • September 2017
        • October 2017
        • November 2017
        • December 2017
      • 2018
        • January 2018
        • February 2018
        • March 2018
        • April 2018
        • May 2018
        • August 2018
        • June 2018
        • July 2018
        • September 2018
        • October 2018
        • November 2018
        • December 2018
      • 2019
        • January 2019
        • February 2019
        • March 2019
        • April 2019
        • May 2019
        • June 2019
        • July 2019
        • August 2019
        • September 2019
        • October 2019
        • November 2019
        • December 2019
    • 2020 to 2025
      • 2020
        • January 2020
        • February 2020
        • March 2020
        • April 2020
        • May 2020
        • June 2020
        • July 2020
        • August 2020
        • September 2020
        • October 2020
        • November 2020
        • December 2020
      • 2021
        • September 2021
        • October 2021
      • 2022
        • January 2022
        • February 2022
        • March 2022
        • April 2022
        • May 2022
        • June 2022
        • July 2022
        • August 2022
        • September 2022
        • October 2022
        • December 2022
      • 2023
        • January 2023
        • February 2023
        • March 2023
        • April 2023
        • May 2023
        • June 2023
        • July 2023
        • August 2023
        • September 2023
        • October 2023
        • November 2023
        • December 2023
      • 2024
        • January 2024
        • February 2024
        • March 2024
        • April 2024
        • May 2024
        • June 2024
        • July 2024
        • August 2024
        • September 2024
        • October 2024
        • November 2024
        • December 2024
      • 2025
        • January 2025
        • February 2025
        • March 2025
        • April 2025
        • May 2025
        • June 2025
  • About Us
  • BT Awards
    • BT Top 40
      • Business Today Top 40 2021 – 2022
    • BT Top 30
      • Business Today Top 30 2015 – 2016
      • Business Today Top 30 2016 – 2017
      • Business Today Top 30 2017 – 2018
      • Business Today Top 30 2018 – 2019
    • BT Top 25
      • Business Today Top 25 2011 – 2012
      • Business Today Top 25 2012 – 2013
      • Business Today Top 25 2013 – 2014
      • Business Today Top 25 2014 – 2015
    • BT Top 20
      • Business Today Top 20 2009 – 2010
      • Business Today Top 20 2010 – 2011
    • BT Top 10
      • Business Today Top 10 2008 – 2009
      • Business Today Top 10 2007 – 2008
      • Business Today Top 10 2006 – 2007
      • Business Today Top 10 2005 – 2006
      • Business Today Top 10 2003 – 2004
      • Business Today Top 10 2000 – 2001
      • Business Today Top 10 1999 – 2000
      • Business Today Top 10 1997 – 1998
      • Business Today Top 10 1996 – 1997
      • Business Today Top 10 1995 – 1996
  • For Digital Subscription

Leading your employees and not managing them

by
Reading Time: 9 mins read
0
Share on Twitter
image_pdfDownload as PDF

Leading your employees means more than how you manage them. It is important to think about leadership in terms of our influence, which involves a group of employees. Our success in moving forward is as much a function of our leadership behaviour, as is taking care of our company.

To achieve this, we must believe in what we’re doing; gain the confidence and commitment of our employees; and act decisively.

I will now outline five elements of leadership which I believe are key differentiators.

Leadership is understanding the environment

We have to know the external environment in which we’re making decisions. While the impact of the external environment will vary according to the nature of the specific business we are working for, there’s such a thing as being current on the overall economic situation and the relative economic situations-whether growing or recessionary. It also helps put the larger interest of our company into perspective. As a leader, you are the interpreter of events, and spokesperson on behalf of your company to those who work for you.

We also have to be aware of the legal and labour relations environment as it pertains to our own business. We can’t afford to make decisions that run afoul of the law and statutory requirements, unless we’re prepared for battle.

We must understand the current employee-relations climate Things may be difficult now and events may be largely beyond our control. We must do the best we can for employees within the bounds of what we can accomplish and try to help them forbear in the face of what we can’t. We have to get the message across that this is a shared endeavour, not an individual one.

Leadership is knowing where you’re going

Roger Smith tried to remake General Motors from bottom up and top down. When he looked. back at the effort, he said that he’d make the same decisions again, but he’d do some things differently.

“I sure wish I’d have done a better job communicating with General Motors employees. I’d do that differently a second time around and make sure they understood and shared my vision for the company. They would have known why I was tearing the place up, taking out whole divisions, changing our whole production structure. I never got all this across”, says Roger Smith.

Are we doing this effectively among the organizations to be privatised? Are we preparing the employees to understand the benefits of privatisation? If you have a vision you must articulate it and communicate it. Of course, this isn’t easy to do even when times are good. A 1989 study by Carnegie Mellon of 400 executives showed that most of them criticised their company leadership for failing to insure “a clear understanding of a corporate vision, mission and goals.”

That’s in good times. In bad times, the problem is harder. But it doesn’t have to be entirely grim. If we believe in the task, and we carry it out with integrity, the result will be a reinvigorated company with a motivated work force. At General Electric, Jack Welch has had to eliminate 25 percent of the jobs. That means 100,000 jobs eliminated and still many more to go. While those who have lost their jobs may not be entirely happy, and we can certainly understand why they wouldn’t be, there’s no question about the fact that General Electric continues to break new ground as a major global corporation should do and that has to be good for those who remain.

A majority of the companies in Sri Lanka have a culture unique to each company and I think strength should be drawn from it. But it should be the culture of renewal, not self-perpetuating traditions and structures. Let’s draw strength from the past, not comfort. Let’s define the contribution we want to make to the corporate culture and pass it on. Productive management demands that we have strong standards to guide us. That is what your corporate culture can provide.

As managers, it’s up to us to make sure that those standards are part of our employees’ lives. That’s what leadership is really about.

Your employees will feel involved if they can favourably answer these questions: What is my job? What is in it that really counts? How well am I doing? You will be the kind of leader your company needs if you can answer them favourably yourself.

Have a game plan and share it. This isn’t easy. 82% of executives believe their corporate strategy is well understood by “everyone who needs to know”, according to one survey. According to another, fewer than one-third of employees say management provides clear goals and direction. Obviously, something is getting lost as the baton is passed.

Develop objectives and milestones for the short and long term. You can’t achieve long term goals in the short run-that is why they are long term. But short term goals can help you achieve a sense of momentum that can make the
long haul more exciting.

Leadership is doing the right thing

Understand the emotional turmoil your employees may feel during difficult times. Mental health experts believe that adult self-esteem rests largely on job satisfaction. Losing a satisfying job, or even one that isn’t satisfying, can be a blow comparable only to the death of a loved one.

Rational people behave irrationally in tough times. You have to treat them accordingly. Show respect for the individual. Be visible and accessible. You need to know what your employees know.

You may not go as far as the President of Hyatt International Hotels, who spent a day changing sheets, pouring coffee and running elevators at his hotel, but it’s important that you have enough contact with employees to really know what’s on their minds. (Heard of contact leadership?)

Be credible and genuine. Be confident and be able to admit mistakes.

Leadership is taking care of yourself

Your employees often take your words and actions literally. Everything you do is closely observed. It’s like you’re on a stage and are the object of intense speculation. The fantasies about you are often more interesting than the reality. (This fits in well with the Sri Lankan culture). Keeping all this in mind, we must be models of behaviour. Our actions must match our words.

When dealing with an employee of the opposite sex, an appreciative pat on the shoulder in recognition of a good effort, the supportive holding of a hand in times of crisis or having a meal together to create a conducive atmosphere to discuss issues, could be interpreted in Sri Lankan culture as having an affair, flirting or sexual harassment. If our corporate sector is to mature in terms of handling employees of the opposite sex we have to bring about change in our culture.

One top manager of a multinational company in my previous job put it bluntly: “Management has to get back to being honest with its employees. If top management is screwing up, it is the poor employee who often pays for it. You open up any annual report and you find the CEO saying the company’s most important resource is its people. It makes you want to throw up. I don’t think they really believe that at all. At least they don’t act as if they do.”

We may be facing a time of stress in our own careers. We have to understand our own emotions and watch for our own stress indicators.

Understand that leadership is a team effort. No one is in this alone We should look to one another for help and not be shy of asking for help, and be generous when others look up to us.

Leadership is knowing that communication is the key

We have to take control of communications, may be not in the way of seizing a radio or TV station in a coup, but let’s familiarize ourselves with the vehicles that are available, get to know the people who work on them, level with them about the bad news and excite them about the good. Trust is built up through the habit of frank, open exchange, and it can carry you through the dark times.

In the words of one irate worker, quoted in a recent issue of Fortune:

“Employees are not little children. They are adults who can handle information. If you feed people all kinds of lies and evasions, naturally they will resent you. Be as honest as you possibly can. If you don’t know something, or you do know but company rules or other legal constraints have momentarily sealed your lips, come out and say that. Silence is the worst policy.”

My experience has shown that if we don’t tell our employees what’s going on, their fantasies will be worse than reality.

The burden of information comes from the top. 62% of employees list top executives as a preferred source of information, although 93% prefer their immediate supervisor.

Yet, in spite of this preference they look to the top only because 15% feel that their immediate managers know enough to tell them. We have to communicate with our direct reports and let them be the conduits to the people who trust them. My belief is that most failures in Sri Lanka and the reasons for industrial disputes is due to a total lack of honest, and timely communication from top down & vice versa.

Communication only occurs when people understand the message. The mere fact that it is delivered isn’t enough.

Keep the messages simple. Under stress, people do not understand complex messages.

Final Thoughts

Leadership is our issue. We own it.

We must take responsibility for our leadership and empower others to do the same.

Max Decree, Chairman of Herman Miller, Inc., USA said: “The most effective leaders are those who influence others not by telling them what to do but by telling them why it’s important and what is in it for the employee. These leaders communicate at compelling vision, one that people want to make happen.”

Sunil Dissanayake is a Human Resources Management & Development specialist. This article has been developed from his personal experiences in his professional career.

Related Posts

November 1996

Chalk out

CTC Leading the Way
November 1996

CTC Leading the Way

November 1996

Injecting Emotion into Business

business-today-logo

Location

20-2/1 Lauries Place Facing R A de Mel Mawatha Colombo 04.

Contact

+94 715 134 134

Email

info@btoptions.com

© 2023 BT Options. All Rights Reserved.